Privacy Policy

Effective Date: 1st November 2024

At Vino Logs, your privacy matters to us! We're all about keeping things transparent, so here’s how we collect, use, and protect your personal information when you shop with us at www.vinologs.online. By using our website, you agree to the details in this policy. Let's get into it!

1. What Information We Collect

When you shop with us, we collect some info to make sure your experience is smooth and seamless. Here’s what we gather:

  1. Contact Information: Name, email, phone number, billing and shipping addresses.
  2. Payment Information: Credit/debit card details or other payment methods (don’t worry, we never store these ourselves—it's secure!).
  3. Order Details: What you’ve bought, your order history, and delivery preferences.
  4. Technical Data: Things like your IP address, browser type, time zone, and cookies to help improve your experience.
  5. Communication Data: Any emails, messages, or queries you send our way.

    2. How We Use Your Information

    We only use your information to give you the best possible service. Here’s what we do with it:

    1. To Process Orders: Get your Vino Logs to your door and handle any returns or exchanges.
    2. Customer Support: Answer your questions and solve any issues you might have.
    3. Marketing (With Your Permission!): Send you offers, updates, and Vino Logs news if you’ve opted in.
    4. Improve Our Website: Use data to make our site better and easier to use.
    5. Legal Stuff: Meet legal obligations like taxes and comply with local laws.

      3. Sharing Your Information

      We don’t sell your data—ever! But we do share it with trusted partners to help deliver your order and run our site, like:

      1. Payment Processors: To securely handle your payments.
      2. Shipping Partners: To get your logs to you on time in Ireland and Northern Ireland.
      3. Service Providers: Web hosts and marketing platforms that help keep things running smoothly.
      4. Legal Requirements: If we’re ever required to share data by law, we’ll have to comply.

        4. International Data Transfers

        Since we’re based in Ireland, sometimes your data may be transferred to countries outside the European Economic Area (EEA). We make sure it's always protected by safeguards that meet GDPR standards, so your information stays safe.

        5. How Long We Keep Your Data

        We’ll hold onto your info only as long as we need it to fulfill the purposes it was collected for—like processing your order or meeting legal requirements. After that, we’ll securely delete or anonymize it.

        6. Your Rights

        If you live in Ireland, Northern Ireland, or the EEA, you have rights over your personal data. These include:

        1. Access: You can ask to see the data we hold about you.
        2. Correction: You can request we correct any inaccuracies.
        3. Deletion: You can ask us to delete your data (as long as we’re not required to keep it).
        4. Restriction: You can ask us to limit how we use your data.
        5. Portability: You can ask for your data in a readable format to take it elsewhere.
        6. Opt-Out: You can opt-out of marketing at any time.

          Want to exercise any of these rights? Just email us at info@vinoprod.com. We’ll get back to you within a month.

          7. Keeping Your Data Safe

          We take your privacy seriously and use the best security measures to protect your data. That said, no method of online data transmission is 100% secure, but we do everything we can to keep your info safe.

          8. Cookies

          We use cookies (yum!) to improve your experience and understand how you use our site. You can disable cookies in your browser if you prefer, but some features of our site may not work properly without them.

          9. Kids’ Privacy

          Our website isn’t meant for anyone under 16, and we don’t knowingly collect data from kids. If we find out we’ve accidentally done so, we’ll delete it straight away.

          10. Changes to This Policy

          We might update this Privacy Policy from time to time. When we do, we’ll post the new version here with the updated “Effective Date.” Check back now and again to stay informed.

          11. How to Contact Us

          Got questions about this Privacy Policy or your data? We’re happy to help! Contact us at:

          Vino Logs Customer Support
          Email: hello@vinoprod.com
          Address: 12 Prince of Wales Terrace, Quinsborough Road, Bray, County Wicklow, A98V0H4